Terms of Service
& Wellness Partnership

1. About Our Services

Welcome to the Biokonstra® platform. We provide natural, data-driven solutions designed to optimise your physical performance and general vitality. By combining clinical natural medicine with our advanced research engine, AQ, we analyse your health data to help reduce long-term inflammageing — the subtle, chronic inflammation that accelerates biological ageing. We take underused genetic and wearable tracker data and translate it into a direct, bespoke daily botanical formulation.

What we are not: Biokonstra® is not a medical facility, an emergency service, or a replacement for your primary care physician. We do not diagnose, treat, or cure acute illnesses or human diseases. Neither our digital concierge (Konstra) nor our research engine (AQ) are classified as medical devices. Our platform is designed exclusively for general wellness, lifestyle enhancement, and performance optimisation.

2. Our Methods & The Human-in-the-Loop

We deliver your protocol through two distinct avenues:

Method 1: Bespoke Botanical Compounding

Following a consultation, your practitioner utilises AQ to analyse your genetic and biomarker trends. They then design a custom botanical formulation specifically for your biology. To guarantee uncompromised safety, AQ never has the final say. A certified human practitioner carefully reviews and digitally signs every single formulation before it is prepared under the herbal practitioner exemptions of the UK Human Medicines Regulations.

Method 2: Curated Nutritional Supplements

We provide premium, pre-made nutritional supplements to support your custom protocol, sourced exclusively from trusted, GMP-certified manufacturers.

3. Joining Fees & Your Duty to Disclose

Your journey begins with an initial setup fee, which covers the complex parsing of your data, a telehealth consultation, an audio briefing of our plans, and a private chat service with your practitioners throughout your membership. Your bespoke formulations are invoiced separately following data analysis and consultation, on a pay-as-you-go basis for both first-time and refill orders.

Because your formulations are uniquely compounded for your biology, their safety depends entirely on your transparency. You are strictly required to provide an accurate list of any prescription medications, over-the-counter drugs, and known allergies during your consultation. We accept no liability for adverse reactions if you fail to disclose complete health information.

4. Ordering and Payments

We believe in true pay-as-you-go optimisation. We do not use automatic monthly billing, hidden subscriptions, or lock-in contracts. You are always in complete control.

When you are ready for your next batch, simply log into your portal and click Reorder. We will generate a new invoice for your next batch. Once you review and pay the invoice, your fresh, custom formulation is compounded and shipped. You can pause or stop at any time simply by not requesting a reorder.

5. International Shipping & Customs

We ship globally. All items are classified as nutritional supplements. You act as the official importer and are responsible for ensuring the ingredients are legal in your country, as well as covering any local customs fees or import taxes.

While we use smart filtering to avoid shipping known restricted ingredients to specific regions, the final legal responsibility rests with you. Biokonstra® does not issue refunds for packages delayed, confiscated, or destroyed by local customs. You agree to reimburse us for any net costs incurred from abandoned or destroyed packages where local import requirements were not met.

6. Medical Disclaimers

Konstra is a communication relay

Our digital concierge, Konstra, serves strictly as a liaison between you and your human practitioners. It does not provide medical opinions or generate independent health advice. Any health question is relayed directly to your practitioner, who responds in their own name.

Always consult your doctor

Always consult a qualified local physician before starting a new health programme, particularly if you have existing medical conditions or take prescription medication. Never disregard professional medical advice based on information you read on the Biokonstra® portal.

Safety restrictions

Our custom compounding service is strictly for generally healthy adults. You must not use our bespoke compounding services if you are:

• Under 18 years of age
• Pregnant or planning a pregnancy
• Breastfeeding
• Suffering from severe chronic conditions, including active stomach ulcers, bleeding disorders, chronic liver failure, or kidney failure

Using the portal while matching any of these criteria is done entirely at your own risk, and we disclaim all liability in such circumstances.

7. Regulatory Compliance (MHRA & FSA)

Operating from the United Kingdom, our customised formulations and curated products are classified as food supplements and unlicensed herbal preparations. They are not licensed medicines and have not been evaluated by the MHRA, EMA, or FDA to diagnose, cure, treat, or prevent any disease.

Our bespoke herbal compounding operates under the practitioner guidelines of the UK Human Medicines Regulations (Regulation 3(6)). Your blend is made specifically for your individual wellness journey following a direct consultation, and is strictly not for retail sale, redistribution, or sharing with any other person.

8. Assumption of Risk & Personal Responsibility

You choose to participate in this programme voluntarily, accepting that optimising your health requires personal commitment and carries inherent natural variation in outcomes. Biokonstra® provides data-driven insights but does not guarantee specific health or performance results. Your progress depends on your unique biology, environment, and consistency.

If you experience discomfort or adverse reactions, you must stop taking the formulations immediately and consult your doctor. Because your biology changes over time, your bespoke formulation is calibrated to your current health state. You agree not to consume historic batches months after your check-in without placing a fresh reorder or consulting your practitioner.

9. Complete Release of Liability & Indemnity

By using the portal or making a payment, you release Biokonstra®, Pharmakopoeia Laboratories Ltd, and its practitioners and staff from any legal claims regarding unwanted side effects, lack of expected results, or personal injuries you believe arose from our formulations or data analysis.

To the maximum extent permitted by law, our total financial liability to you will never exceed the total amount you have paid us. Any legal claim relating to your use of the portal or our formulations must be officially filed within one (1) year of the event occurring.

10. Data Rights & Privacy (UK GDPR)

Your genetic data and personal health records are treated with the highest level of security. Your extracted health metrics are decoupled from your identity using a secure alphanumeric code system and stored in a completely anonymised format. Your health data is never used to train public AI models.

Under UK GDPR, you have the right to request a copy of your data or to have it permanently deleted. To exercise either right, contact us at help@biokonstra.com or instruct Konstra to relay your request. Deletion requests are fulfilled within 30 days.

For full details of how we collect, store, and process your personal data, please refer to our Privacy Policy.

11. Platform Use & Intellectual Property

All design, code, graphics, logos (including Biokonstra®, Konstra, and AQ), text, and proprietary data systems belong entirely to Biokonstra® (Pharmakopoeia Laboratories Ltd). You are granted a limited, personal right to use the portal for your own wellness journey. You may not copy, modify, scrape, or reverse-engineer any part of our platform or software.

We aim for a seamless digital experience but are not liable for temporary service interruptions or scheduled maintenance downtime.

12. Governing Law & Legal Venue

This agreement and all services provided by Biokonstra® are governed entirely by the laws of England and Wales. Any dispute that cannot be settled amicably will be handled exclusively by the courts of England and Wales.

If any specific section of this agreement is found to be invalid or unenforceable by a court, that section will be severed and the remainder of the agreement will remain in full effect.